Frequently Asked Questions

The minimum deposit at 8jilizz is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit by default, though you can set your own deposit cap using our responsible gaming tools in Account Settings.

GCash and Maya deposits are typically credited to your 8jilizz account within a few minutes. Bank transfers may take 15 minutes to a few hours depending on your bank and the time of day. If your deposit has not reflected after 2 hours, please contact our live chat support with your transaction reference number.

8jilizz does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party providers are outside 8jilizz's control.

Yes. 8jilizz provides deposit limit tools as part of our responsible gaming commitment. You can set daily, weekly, or monthly deposit caps in Philippine Peso (₱) from your Account Settings under "Responsible Gaming." Limits take effect immediately and can only be increased after a mandatory 24-hour cooling-off period. Visit our Responsible Gaming page to learn more.

The minimum withdrawal amount at 8jilizz is ₱200. There is no maximum withdrawal limit for standard accounts, though large withdrawals may be subject to additional verification as required by PAGCOR and AMLC regulations. If you have an active bonus, please check the bonus wagering requirements before requesting a withdrawal.

Most withdrawals at 8jilizz are processed within 1–3 business hours for GCash and Maya. Bank transfers may take 1–3 business days depending on your bank. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. You will receive a notification once your withdrawal has been processed.

Common reasons for withdrawal delays include: incomplete KYC verification, an active bonus with unmet wagering requirements, a security review triggered by unusual account activity, or a bank processing delay. If your withdrawal has been pending for more than 24 hours, please contact our live chat support with your withdrawal reference number for an update.

Withdrawal requests that are still in "Pending" status may be cancelled from the Cashier section of your account. Once a withdrawal has moved to "Processing" or "Completed" status, it cannot be cancelled. If you need to cancel a pending withdrawal urgently, contact our live chat support as soon as possible.

Yes. 8jilizz is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The mobile interface is designed for smooth gameplay even on slower mobile data connections common in areas outside Metro Manila.

Yes. All games on 8jilizz use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. Live dealer games use real cards and roulette wheels streamed in real time, providing full transparency. The house edge for each game is disclosed in the game information panel.

Ezugi Live is a premium live dealer gaming suite available at 8jilizz. It features real human dealers streaming from professional studios, offering games like Live Blackjack, Live Roulette, Live Baccarat, and more. The experience is designed to replicate the feel of a real casino floor — perfect for players in Manila, Cebu, or anywhere in the Philippines who want that authentic casino atmosphere from home. Visit the Ezugi Live page for more details.

Bombing Fishing is an action-packed arcade-style fishing game available at 8jilizz. Players shoot cannons to catch fish and sea creatures, each worth different point values that translate into real cash prizes. It is one of the most popular game types among Filipino players for its fast-paced, skill-influenced gameplay. Check out the Bombing Fishing page to learn more.

Selected slot titles at 8jilizz offer a demo or free-play mode that lets you try the game without wagering real money. Live dealer games and fishing games require a real-money balance to play. Look for the "Demo" button on eligible game tiles in the casino lobby. Note that winnings from demo play cannot be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw winnings generated from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always read the specific terms attached to each bonus offer.

Most bonuses at 8jilizz are credited automatically upon meeting the qualifying conditions (such as making a minimum deposit). Some bonuses require entering a promo code during the deposit process. Check the Promotions section in your account for active offers and their specific claim instructions. Bonuses not claimed within the stated validity period will expire automatically.

No. Bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the bonus. Once the wagering requirement is fulfilled, the resulting real-money balance is fully withdrawable. If you request a withdrawal while a bonus is active and wagering requirements are unmet, the bonus and any associated winnings may be forfeited.

Yes. 8jilizz regularly runs reload bonuses, cashback promotions, and seasonal offers for existing players. Cashback bonuses return a percentage of your net losses over a defined period. Reload bonuses give you a bonus on subsequent deposits. Check the Promotions section in your account regularly or opt in to email notifications to stay updated on the latest 8jilizz offers.

Two-factor authentication adds an extra layer of security to your 8jilizz account. To enable it, go to Account Settings and select "Security." You can set up 2FA via SMS OTP to your registered Philippine mobile number. Once enabled, you will be required to enter a one-time code each time you log in from a new device or browser.

If you suspect your 8jilizz account has been accessed without your permission, take these steps immediately:

• Change your password right away via the login page.
• Contact our 24/7 live chat support to flag the issue and temporarily lock your account.
• Review your recent transaction history for any unauthorized activity.
• Enable two-factor authentication if you have not already done so.

Never share your password or OTP codes with anyone, including people claiming to be 8jilizz staff.

8jilizz employs automated fraud detection systems that monitor account activity for unusual patterns. Suspicious activity may trigger an account review, during which withdrawals may be temporarily held pending verification. We also comply with AMLC (Anti-Money Laundering Council) reporting requirements. Players found to be engaging in fraudulent activity will have their accounts permanently closed and may be reported to the relevant authorities.

To request self-exclusion, go to Account Settings and select "Responsible Gaming," then choose "Self-Exclusion." Select your preferred exclusion period (30 days, 90 days, 6 months, 1 year, or permanent) and confirm. Your account will be locked immediately and all marketing communications will stop. Self-exclusion cannot be reversed before the chosen period ends. You can also request self-exclusion via our 24/7 live chat support.

The minimum age is 21 years old, as required by Philippine law and PAGCOR regulations. Age is verified during the mandatory KYC process. Accounts belonging to persons under 21 are immediately closed. If you are a parent or guardian, please keep your login credentials private and use parental control software to prevent minors from accessing online gaming platforms.

If you or someone you know is struggling with problem gambling, we encourage you to seek professional help. PAGCOR provides responsible gaming resources and support programs for Filipino players. You can also speak to a licensed counselor or reach out to mental health support services available in the Philippines. Remember: Gambling is addictive. Know when to stop. Our Responsible Gaming page has more information and guidance.

Absolutely — and we strongly encourage it. Setting deposit, loss, and session limits before you start playing is one of the most effective ways to keep gaming fun and within your budget. You can configure all limits from Account Settings immediately after registration, even before making your first deposit. Proactive limit-setting is a hallmark of responsible gaming.